All About Digital Wallet

What is a digital wallet?

It is an application on your device that allows you to make electronic transactions without using your physical debit card. They can be used on mobile devices, computers or smartwatches.

What are the benefits to me, the cardholder?

A digital wallet is simply a new way for you to access your card, allowing you to pay retailers by using your device (ex. phone, smart watch).

Are all of my DHB debit cards eligible?

Any debit card is eligible whether it is attached to a consumer account, business account or health savings account. ATM cards can only be used for cash withdrawals, so they are NOT eligible.

How does it work?

The exact method varies by terminal or device, but in most cases, you simply hold your device close to the contactless reader on the merchant terminal. You may need to unlock your device or enter a passcode before making the payment.

Is it safe? What happens if I lose my device?

Because the real card information is never exposed, tokenized payments (payments using digital wallets) are very safe. If the device is lost, you should contact DHB to suspend or deactivate your token. There is no need to hot card and replace your real debit card.

Where can I use it?

The number of merchants accepting tokenized payments (payments using digital wallets) is growing every day. You should look for the following symbols to identify where you can use your digital wallet.

How do I add a card to my digital wallet?

On a qualifying device you need to download the digital wallet of your choice. DHB supports Apple Pay, Samsung Pay, Google Pay and Garmin Pay. Follow the directions in the digital wallet app that you chose to download. The process is very quick and easy. Once complete it is ready to be used.

I am unable to add my card, why?

• Ensure that you have service on your device.
• Make sure that your card is not expired.
• Make sure your card is activated and that it is not blocked.

What happens when I get a new card because my card is expired or was closed?

Whenever you get a new card with a different expiration date or a new card number you will need to add it to your digital wallet app.

What happens if my card is lost or stolen?

Contact DHB to report your card as lost or stolen. The bank will deactivate the card which will make is unusable in your digital wallet.

Is there a charge?

There is no charge to add your DHB debit card to your digital wallet application.